Your technical writing & knowledge base team

We create and maintain your documentation, help articles, videos, FAQs, user guides, and more.
Request a demo
We work with your existing tools
Zendesk
Intercom
HelpScout
Confluence
Notion
Freshdesk
+
More
We are a super busy team of engineers working on a highly technical product that requires good documentation. Also, our documentation is one of the major marketing channels for us. HelpfulDocs was very proactive and super fast in terms of communications. The numbers confirm that it was money well spent.
Maksym Sherbinin
Co-founder & CEO
Edited 500+ help center pages
Made our documentation more useful
Page visits increased by 20%
Bounce rate decreased by 40%
Verified review on G2

Flawless documentation through a proven workflow

Document features
Proofread
Re-create videos
Update GIFs & screenshots
Create new help center
Update content strategy
Migrate existing content
Improve content structure
Optimize content UX
...and more
We have a call to discuss your needs and share with you our suggestions as well as relevant samples. Along with that, we'll show you relevant best practices from other products so you can deepen your understanding.
Categories & sections
Integrations
Getting started
How-Tos
Troubleshooting
FAQs
Best practices
Tips
Overviews
Style guide
Templates
Redirects
Roles & permissions
...and more
We help you create an initial plan or expand the plan you already have so we can start. Setting the right expectations and estimating the required effort is the best way to start.
Quick turnaround
Weekly plan
Unlimited revisions
Happy users
Ongoing updates
Less support tickets
Better feature adoption
...and more
We update your existing content and/or create new content according to our shared plan. We batch the workload to limit the required involvement from your team and make sure we can have it up and running quickly.

Always-updated articles that help your users

You don't need a technical writing team to have a world-class help center or knowledge base with accurate and helpful articles.
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Improve the way you provide support

When you have good help and product-related content, you can give high quality answers faster. Continuously improving content every month guarantees results.

Quality above quantity

Well-written articles that maintain a healthy balance between text and visuals enable higher conversion.
Optimal length: For helping users quickly.
Enhanced with HD screenshots, GIFs, and videos.
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Continuous improvement

Improve the way you provide support

When you have good help and product-related content, you can give high quality answers faster.
Illustration showing published and missing blocks

Resources for founders and teams