Mixpanel help center teardown

In this teardown we're looking at Mixpanel's help center and content strategy as well as the best practices they've adopted.

Mixpanel is one of the most popular product analytics tools in the world. It's also a fairly sophisticated product with a steep learning curve for inexperienced users. In this teardown, we focus on different aspects of the content, from where users can access the help center, to what domains are used, and to how Mixpanel's team organized different content types. Let's dive in!

Where can users access the help center

Given Mixpanel's documentation is required for starting to use the product, links to it are situated at the top navigation menu. It's also accessible from inside the app.

Mixpanel header menu

What domain choices did the team make

Mixpanel's team has separated their help articles from their developer docs, and their community. The help articles also contain links to other sections of the website such as Product Resources (Content Library).

Mixpanel domains

How is the content organized in categories

The help center itself has only four categories: Start here, Data, Analysis, and Manage Account. The other four links they have on the help center homepage are linking to useful resources outside of the help center.

Mixpanel categories

How do they use calls to action

We reviewed quite a few articles and we couldn't find any CTAs (calls to action) placed inside the articles. The content of the articles is purely educational and is not designed to drive product-related traffic.

Mixpanel calls to action

How do they use videos

There are a few videos in the Introduction to Mixpanel (Course) section and the Help Video Library section, but videos aren't really used inside help center articles. Some articles do have videos, like the Identity Management one, but it's not as common as in other companies.

Mixpanel videos

How do they use GIFs

GIFs are used heavily on some articles where users need to understand how to perform a sequence of steps, like this one explaining how Lookup Tables work. But GIFs are not a standard feature present on all or most of the help articles and they are used along with videos in many cases.

Mixpanel GIFs

How do they use Illustrations

In the developer docs, it's clear that the team has put more work into making illustrations look really great (like the example below). In the help center there are several lower quality illustrations like the ones on the Lookup Tables example article.

Mixpanel illustrations

How does their community work

The Mixpanel Community includes a forum for topic-based conversations, but it also includes some cool features such as Moments where customers share their success stories, Groups where community members can join others like them, a Product updates section that includes a product update webinar.

Mixpanel community
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