Notion is an "all-in-one-workspace" that helps users manage tasks, organize work, save documents, and a lot more. In this teardown, we look at how Notion’s team set up their help center. Let’s get to it!
Notion’s help center is accessible at the top navigation menu under Resources. Users can also visit the help center through a footer link.
Notion separated their help center from their developer docs. On their community page, users can find links to different places where Notion fans are interacting such as Facebook, Discord, Slack and other places. There isn't a specific URL to access a forum-like website.
The help center contains three main sections: References, Guides, and APIs. References is further divided into several categories: New to Notion, Notion Apps, Meet your Workspace, Write, Edit & Customize, Databases, Import, Export & Integrate, Sharing & Collaboration, Account Settings & Privacy,and Plans, Billing & Payment.
The website's header features their standard CTAs—Contact sales, and Try Notion free. Beyond these, we couldn’t find other CTAs within the help articles.
We reviewed some of Notion's help articles, and most of them feature videos under the title, like in the article Start with a template. We couldn't find any clips inserted in-between steps or workflows.
The use of GIFs is quite frequent. The format is quite similar and almost all articles under the New to Notion and Write, Edit & Customize categories feature GIFs alongside screenshots and other images.
The Notion team doesn't seem to use any diagrams, flows, or illustrations in their help articles and developer documentation. We couldn't find images, screenshots, and videos that illustrate specific workflows or structures.
Notion's Community page shows the different ways users can get involved. They can join a community-hosted group or a location-based forum, attend community-hosted online events, and many more.